Effective Date: January 1, 2026
Lifted Hospice is committed to protecting your privacy and honoring the trust you place in us. This Privacy Policy explains how we collect, use, protect, and share your personal information, including health-related data. It also outlines your rights under laws such as HIPAA (Health Insurance Portability and Accountability Act of 1996).
By using our website or submitting your information through forms, calls, or text messages, you agree to the terms of this policy.
We may collect the following types of information:
Health Information (PHI): Medical history, treatment details, care notes, and health records.
Personal Information: Name, phone number, address, email, or other identifying details.
Financial Information: Insurance data, billing details, and payment methods.
Internet Activity: Information gathered from cookies, forms, or how you interact with our website.
Sensitive Data: Social Security numbers or other information protected by law.
We may collect information:
Directly from you when you interact with our staff, fill out a form, or contact us.
Automatically, through cookies and tracking tools on our website.
From third parties, such as healthcare providers, facilities, or referral sources.
We use your information to:
Deliver hospice or palliative care and coordinate services.
Communicate with caregivers, providers, and referral partners.
Process billing, insurance, and payment transactions.
Send updates, reminders, or paperwork by SMS, phone, or email.
Improve our website and understand how people use it.
Meet legal, accreditation, or licensing requirements.
By providing your mobile number, you consent to receive SMS (text) messages from Lifted Hospice. These may include appointment reminders, care updates, or service-related notifications.
Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying “STOP” to any message.
For assistance, reply “HELP” or contact us directly.
Lifted Hospice does not share, sell, or transfer your SMS consent or phone number to third parties or affiliates. Participation in SMS messaging is not required to receive care.
We may share your information only when necessary:
With your care team or healthcare providers for treatment.
With vendors who help us deliver services, under strict confidentiality agreements.
When legally required, such as reporting for health oversight or safety.
As otherwise authorized by you in writing.
We do not sell or share your personal data for advertising or unrelated marketing.
Our website uses cookies and tracking tools to enhance your experience. These tools may collect:
Browser type
IP address
Pages visited on our site
Time spent on each page
You may adjust cookie settings in your browser. Turning off cookies may limit some site features.
Our services are not directed to children under age 13. If we learn that we’ve collected data from a child without verified parental consent, we will delete it. Please contact us if you believe we’ve collected such information.
We use reasonable and industry-standard safeguards to protect your information. This includes secure systems, staff training, encryption, and access controls. While no system is 100% secure, we work diligently to keep your data protected.
We retain information only as long as needed to:
Provide care
Meet legal and regulatory obligations
Maintain records for operational or compliance purposes
When information is no longer needed, we dispose of it securely.
You have the right to:
Request access to your health or personal data
Ask us to correct or update information
Restrict how your data is used in certain situations
Opt out of non-essential communications
Withdraw your consent where applicable
To exercise your rights, contact us using the information below.
We may update this Privacy Policy from time to time. When we do, we’ll revise the effective date at the top of this page. Continued use of our website or services means you accept the updated terms.
If you have questions about this policy or would like to request access or changes to your data, please contact:
Privacy Officer
Email: info@liftedhospice.com
Phone: (972) 777-3000
Address:
Lifted Hospice
8400 Belleview Drive, Suite 155
Plano, TX 75024
