Privacy Policy

HIPAA Notice Privacy Practices

Effective Date: December 26, 2024

Lifted Hospice is committed to protecting your privacy and maintaining the confidentiality of your information. This Privacy Policy outlines how we collect, use, and protect your personal and health information and explains your rights under applicable laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

1. Information We Collect
We may collect the following types of information:

• *Health Information (PHI):* Information about your medical history, treatment, and care required for healthcare operations.
• *Personal Information:* Name, address, phone number, email, and other identifying details.
• *Financial Information:* Payment and billing details such as credit card information.
• *Internet Activity:* Data collected through cookies, browser tracking, and interactions with our website.
• *Sensitive Data:* Social Security numbers, health records, or any other data necessary for treatment or operations.

2. How We Collect Information

• Directly from you during your interactions with our team or website.
• Automatically via cookies and tracking technologies when you use our website.
• Through third parties, such as healthcare providers or referral sources.

3. How We Use Your Information

• To provide treatment, coordinate care, and improve healthcare outcomes.
• To process payments and communicate billing information.
• To send appointment reminders and updates via SMS, email, or phone calls.
• To enhance your user experience on our website through analytics.

4. SMS Communications
By providing your mobile number, you consent to receive SMS updates, including appointment reminders and service notifications. You can opt-out at any time by replying “STOP” to any message. Your SMS consent data is never shared with third parties.

5. Sharing of Information
We may share your information with:

• Healthcare providers for care coordination.
• Service providers for operational support under strict confidentiality agreements.
• Legal authorities as required by law to ensure compliance and public safety.

We do not sell or use your data for marketing purposes without explicit consent.

6. Use of Cookies
Our website uses cookies to improve user experience and analyze site usage. You can disable cookies in your browser settings, but some features may be affected.

7. Children’s Privacy
Our services are not intended for individuals under 13. If you believe we have collected information from a child, please contact us immediately.

8. Data Security
We use industry-standard measures such as encryption and access controls to protect your data.

9. Data Retention
Your information is retained as long as necessary for operations, legal compliance, or your care.

10. Your Privacy Rights
You have the right to access, correct, restrict, or opt out of the use of your information. Contact us to exercise these rights.

11. Updates to This Policy
We may update this policy periodically to reflect changes in regulations or practices.

12. Contact Information
For questions, concerns, or to exercise your rights, contact us:
Privacy Officer: [email protected]
Address: 8400 Belleview Drive, Suite 155, Plano, TX 75024
Phone: tel:9727773000(972) 777-3000